Terms & Conditions

This online store is operated by:
IME Elahi ApS
Fuglebækvej 3C, 1.
2770 Kastrup
CVR: 46220471
info@postershop.dk

By shopping at Postershop.dk, you accept the terms and conditions below.

1. Prices

All prices include 25% VAT and are stated in Danish kroner.
Prices are current prices and may change without notice.

We reserve the right to correct:

· printing errors

· sold-out items

· pricing errors

2. Payment

We accept:

· Dankort

· Visa

· Visa Electron

· Mastercard

· MobilePay

No payment fees are charged.
The amount is charged only when the order is dispatched.

Payment is processed through a secure, encrypted payment server.

3. Delivery

We dispatch goods Monday–Friday.

Orders are shipped with GLS to the nearest parcel shop.

Delivery time:

· Standard: 2–5 business days

· Large posters (70×100 & 100×150 cm): +1–3 business days

· Campaign periods: +1–3 business days

· Special orders: an additional +1–3 business days

After you receive the tracking number, it may take up to 24 hours before the parcel is registered by the carrier.

Uncollected parcels

The parcel is returned to us after GLS's 7-day storage period.
We deduct DKK 69 for double shipping and handling.

The risk for the goods passes to the customer upon physical receipt.

4. Right of withdrawal (30 days)

4.1. Return period

Postershop offers an extended 30-day right of withdrawal from the date of receipt.

If you wish to use the extended right of withdrawal, you must notify us no later than 30 days after receipt. You then have 14 days to send the item back.

Withdrawal must be made in writing to:
info@postershop.dk

4.2. Returns

The customer pays the return shipping cost.

The item must be packed securely; the customer is responsible for damage during return transport.

4.3. Frames and depreciation

· You may open the packaging and inspect the frame in the same way as you could in a physical shop.

· If your handling goes beyond what is necessary to establish the nature, characteristics and functioning of the item, we may deduct a documented amount for depreciation.

· Return the item in suitable protective packaging. Missing or damaged original packaging can only have an effect if it specifically causes a reduction in value.

· Posters with bends, folds or print damage may result in a deduction corresponding to the specific reduction in value.

5. Items excluded from the right of withdrawal

The right of withdrawal does not apply to goods made to your individual specifications or given a clearly personal character.

This may include:

· custom-designed posters made to your individual wishes

· posters with a name or other personal information

· custom sizes that are not a normal standard option in the online store

Standard choices of design and size are not in themselves sufficient to remove the right of withdrawal.

6. Resending uncollected goods

If the customer wants an uncollected parcel resent, a new shipping charge will apply.

If a refund is requested, DKK 69 will be deducted for the return.

7. Right to complain

A 24-month right to complain is provided under the Danish Sale of Goods Act.

The right to complain does not cover:

· normal wear and tear

· damage caused by incorrect use

· misuse

· lack of maintenance

You must complain within a reasonable time after discovering the defect. If you complain within 2 months after the defect was discovered, the complaint is always considered timely.

Enquiries must include:

· order number

· photos

· a description of the problem

Send to: info@postershop.dk

For a valid complaint, we cover reasonable return shipping costs.

8. Return address
Postershop.dk
Robert Jacobsens Vej 44U
2300 København S

We do not accept:

· parcels sent without delivery

· cash on delivery

· parcels sent to a parcel shop without prior agreement

9. Privacy policy

We only collect information necessary for the delivery of goods:

· name

· address

· telephone number

· email

Information is stored securely and is not disclosed to third parties.

You can request access to your registered information at any time by contacting:
bobby@postershop.dk

10. Cookies

Postershop.dk uses cookies for:

· statistics

· functionality

· optimisation

· personalised advertising

Users can delete cookies in their browser settings.

11. Complaints

If you wish to make a complaint, first contact:
info@postershop.dk

If the matter cannot be resolved, you may complain to:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk