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Returns, Right of Withdrawal & Complaints
At Postershop, we offer a 30-day right of withdrawal from the day you receive your order.
To exercise the right of withdrawal, the item must be in the same condition as when you received it:
· Posters must not be bent, damaged or show signs of use
· Packaging must remain intact to the extent necessary for safe return shipping
· Items made to your individual specifications or clearly personalised are not covered by the statutory right of withdrawal. Standard choices of design and size are not in themselves sufficient to remove the right of withdrawal.
If you wish to withdraw from your purchase, please contact us at:
info@postershop.dk
How to return an item
1. Contact us with your order number and the items you wish to return
2. You will receive the return address and instructions
3. Send the item back in suitable protective packaging
4. Once we have received and approved the item, we will refund the purchase amount
The customer pays the return shipping cost unless otherwise agreed.
Refunds
When you withdraw from the purchase, the amount will be refunded to the payment method used for the purchase.
· The refund will be made without undue delay and no later than 14 days after you notify us of the withdrawal. For returned goods, we may withhold the refund until we have received the item back or received documentation that it has been sent back.
· If you withdraw from the entire purchase, we will refund the original standard delivery charge. If you chose a more expensive delivery method than our cheapest standard delivery, the additional cost will not be refunded.
Exchanges
If you would like a different size or design, simply return the item using the procedure above and place a new order.
Complaints – 2-year guarantee
Under the Danish Sale of Goods Act, you have a 2-year right to complain about defects.
You can make a complaint if:
· The poster is damaged on arrival
· The print has a defect
· The item differs materially from the description
Contact us as soon as possible — preferably within 48 hours in the case of transport damage — and please send photos so we can help you efficiently.
For a valid complaint, we cover:
· Return shipping costs
· A replacement item at no additional cost
· Alternatively, a refund if the item cannot be replaced
Items damaged in transit
If the item is damaged when you receive it, please contact us with photos of:
1. The damage
2. The outer packaging
3. The inner packaging
This allows us to process your case and send a replacement item as quickly as possible.
Items excluded from the right of return
The following items cannot be returned:
· Custom sizes or personalised posters when they are made to your individual specifications or have been given a clearly personal character
· Digital products (if applicable)
Return address
Returns should be sent to the address provided in the return email when you contact us at:
info@postershop.dk
PLEASE NOTE:
We do not accept parcels sent without delivery or parcels sent cash on delivery.